Access Automations
Click on your Avatar in the top right corner of the dashboard.
Select Settings from the dropdown menu.
Scroll down to the Communication section.
Click on Automations.
Part 1: Simple Automations (Reminders & Follow-ups)
The Automations tab handles single-step, essential notifications.
Job Reminders
Send a reminder to clients before their scheduled appointment.
Toggle the Job Reminder switch to ON.
Click Edit Schedule.
Time: Set how far in advance the reminder sends (e.g., 1 Day before or 2 Hours before).
Click Save.
Quote & Invoice Follow-ups
Don't let quotes go cold or invoices go unpaid.
Find the Follow-ups section (Quote or Invoice).
Click Edit Schedule.
Time: Define the delay (e.g., 3 Days after creation).
Sequence:
One time only: Sends a single reminder.
Repeat: Continues sending reminders at the set interval until the Quote is approved or the Invoice is paid.
Part 3: Advanced Workflows
Click the Workflows tab to access the visual builder. This allows you to create complex sequences (e.g., Deal Created -> Wait 2 Days -> Send Email -> Wait 3 Days -> Create Task).
Building a Workflow
Triggers: Locate the Triggers list on the right-hand sidebar (e.g., Quote Approved, Job Completed).
Drag and Drop: Click and drag the desired trigger onto the center canvas.
Add Actions: Drag an Action (like Send Email or Send SMS) from the sidebar and drop it below your trigger.
Add Tasks: Creates an internal to-do list item for your team (Manual email task, Call task, or General task). These tasks automatically get assigned to the designated employee that complete the workflow.
Auto-Connect: You do not need to draw lines manually. Simply drop the action below the previous step, and the system will automatically connect them to form the sequence.
Configure Steps: Click on any step in your workflow to customize it.
Example: If you drop a "Send Email" action, click it to select which Template you want to send.
No Templates?
Before building a workflow, you need to define what you want to say. The emails and text messages sent by your automations are pulled from your Templates library.
How to create a Template:
Navigate to Settings > Communication > Templates.
Here you can create reusable email or SMS drafts.
Give your template a name (e.g., "Deal Follow-up 1") and write your content.
Once saved, these templates will appear as options inside the Workflow builder.
Workflow Settings (Business Hours)
Inside the workflow builder, click the Settings tab at the top.
Execute steps on business days only: Toggle this ON to ensure emails are only sent during your company's operating hours. If a step triggers on a Sunday, the system holds it until Monday.
Automated email send window: Define a specific time range (e.g., 9:00 AM to 5:00 PM) for emails to go out.
Part 4: Smart Unenrollment (The "Automate" Tab)
Use the Automate tab within the Workflow builder to stop the bot when a human takes over.
You can enable rules to Unenroll a contact from the sequence automatically:
When a contact replies to any email: If they reply, the workflow stops so you can answer personally.
When a contact books a meeting / schedules a job: If the goal of the workflow was to get a booking, the sequence stops immediately once that goal is achieved.
Need more help?
We are here to assist you! Reach out to us at [email protected] or click the Blue WIZchat Messenger icon in the bottom corner of your screen to chat with our team live.